Accessibility Statement
Last updated: August 5, 2026
Our Commitment
Highland Heating and Air Inc. wants every neighbor in Highland and across the Inland Empire to be able to use our website, no matter how they browse. That includes folks who use screen readers, keyboard-only navigation, screen magnifiers, voice control, or captions. We treat accessibility as part of taking care of people, not as a box to check.
Standards We Follow
We work to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the standard referenced by the Americans with Disabilities Act (ADA) for websites. We also aim to follow Section 508 guidance where it applies.
What We've Built In
- A "Skip To Main Content" link so keyboard users can jump past the menu.
- Full keyboard access to menus, forms, and accordions, with visible focus outlines.
- Descriptive alt text on photos, and decorative images hidden from screen readers.
- Labels on every form field in our service request form, plus clear error messages.
- Text and button colors chosen to meet AA contrast levels.
- Headings in a logical order so screen reader users can scan the page.
- Tap targets sized for phones, and layouts that reflow without side-scrolling.
- Text you can zoom to 200 percent without losing content.
Ongoing Work
Accessibility is never really finished. We review new pages as we add them, test with keyboard navigation and screen readers, and fix issues as we find them. Some third-party content, like embedded maps or review widgets, is not fully under our control. When that content creates a barrier, we'll give you the same information another way, by phone or email, at no extra cost.
Need Help Right Now?
If any part of this site is hard to use, don't fight with it. Call us and a real person will take your information, book your appointment, and answer questions about pricing. We answer the phone 24 hours a day, 365 days a year.
Tell Us About a Problem
We want to hear about it. Please tell us the page address, what you were trying to do, and what got in the way, plus the browser or assistive technology you use. We'll respond within three business days and work with you until you have what you need.